Chatbots & Assistants
Customer questions answered, day and night, in your voice.
From the work: Enterprise AI
an agent in your stack
An example architecture, not a named client: a request comes in, your rules bound it, the agent reads, plans and executes, the systems are written back to, and every step stays logged and auditable.
Most chatbots answer with confidence and get the facts wrong. We build assistants grounded in your own documents, pricing, and policies, so the answers are correct and the tone is yours. They handle repeat questions, qualify leads, and pass anything they cannot solve to a person with the full conversation attached.
TIM Studio works from Novi Sad in Serbia, remotely, in English and Serbian, for companies in the UK, the EU and the US, and at home across Serbia, Croatia, Bosnia and Herzegovina and Montenegro.
What you get
A custom assistant trained on your knowledge base: help docs, product pages, pricing, FAQs, and internal policies, with a citation back to the source for every answer
Live connections to your tools so the assistant can check order status, book a meeting, create a support ticket, or look up an account, not just chat
Clean handoff to your team with the full conversation, customer details, and context, by email, Slack, or your helpdesk
On-brand widget for your site plus optional WhatsApp and Instagram channels, styled to match your design and voice
An admin view where you edit answers, review flagged conversations, and update the knowledge base without touching code
A guardrail and escalation layer that keeps the assistant on topic, refuses what it should not answer, and routes sensitive cases to a human
How the work runs
Map the questions
We review your support history, inbox, and live chat logs to find the questions that repeat most and the ones that cost you sales or time.
Ground and connect
We feed the assistant your real content, wire it to the tools it needs to act, and set the boundaries for what it answers and when it hands off.
Test against real conversations
We run the assistant on past tickets and edge cases, correct wrong answers, and tune the tone until it reads like your team wrote it.
Launch and refine
We deploy it, watch the first weeks of real conversations, and adjust answers and escalation rules based on what customers actually ask.
Before you ask
It answers from your content, not from open guesswork, and every reply traces back to a source you control. When it does not have a confident answer, it says so and routes the conversation to a person instead of inventing one.
Built-in bots match keywords against canned replies. Ours reads the question, pulls the right answer from your documents, can take actions like checking an order or booking a call, and hands off with full context when a human is needed.
A focused assistant on your site is usually live in two to four weeks. We need access to your existing content, your support history if you have it, and one person on your side to review answers before launch.
Write to us.